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Hilltop Medical Practice

Welcome to our new surgery website

Have you signed up to the NHS APP? Click here to learn more and register

We Value Your Feedback! Your opinion matters to us. Please take a moment to complete our patient feedback form. This helps us understand your experience and improve the quality of care we provide. Thank you for helping us serve you better!

Please click here for Patient Feedback

Thanks to everyone who completed our annual patient survey. Your feedback helps us grow and serve you better. Here’s what we’re doing to improve your experience:

📱 Easier Online Contact
We’re making it simpler to reach us through the NHS App and our website:
Tech support available at reception
Free workshops at local community hubs (including the mosque)
Step-by-step guides for using online services
Ask KH, our digital champion, for one-on-one help
Prefer online? Try it for repeat prescriptions and appointment requests.

🔍 Clearer Communication After Contact
We’ve heard your concerns about not knowing what happens next. Here’s how we’re improving:
New tracking system for forms, letters, and medical records
Clear timelines and consistent answers from staff
Easy-to-understand info on:
NHS 111 slots
Pharmacy First scheme
Fit note policy
Ask reception or check our FAQs for more details.

👩‍⚕️ Seeing Your Preferred Clinician
We’re working to improve continuity of care:
Weekly schedule board now available
Clear info on clinician roles (e.g. Dr NGC’s appointment type)
Let us know your preference—we’ll do our best to match it
💬 Questions?
We’re here to help. 📞 Call us | 🧾 Ask at reception | 🌐 Visit our Contact Page
💙 Hilltop GP Practice
Working together for better care

What We’re Doing to Improve Your GP Access

  • Same Day Appointments: We’re continuing to offer extra appointments so you can get help on the day you need it.
  • Easier Phone Access: A single point of contact is in place to make things simpler for everyone, including those with language or digital barriers.
  • Quicker Online Replies: Our teams aim to respond to online requests by the next working day.
  • Better Phone Service: We’re improving how calls are handled.
  • Support with the NHS App: We’re helping more people register and use the NHS App to manage their care easily.
  • Your Voice Matters: We’re running patient events and surveys to make sure your feedback shapes our services.
  • Fair Access for Everyone: We’re focusing on making services more inclusive for all communities, including those less confident with technology.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You also have access to the HUB services.

Click here for more information

The HUB Services is by appointment only. Please call 02081947355 Monday-Saturday between 9-5 to be book an appointment

The Hilltop Medical Practice
150 Hilltop Avenue,
Harlesden,
London,
NW10 8RY
Opening Hours
Monday 8:00 am to 6:30 pm
Tuesday 8:00 am to 6:30 pm
Wednesday 8:00 am to 6:30 pm
Thursday 8:00 am to 6:30 pm
Friday 8:00 am to 6:30 pm
Saturday Closed
Sunday Closed
Quote / Testimonial:

Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

When We Are Closed
We use a local deputising service to cover out of hours and weekends.

Please call: LCW (London Central and WEST, Urgent Care Collaborative): 0208 969 0808 

Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

Get Started
PATCHS: Contact us online!